Terms & Conditions
These Terms of Service, together with Leads On Demand’ Privacy Policy (https://leadsod.com/privacypolicy/) and, if you are a subscriber of Leads On Demand’ services, your Subscription Agreement and Leads On Demand’ Billing Policy, set forth the terms and conditions (the “Terms”) that apply to your access and use of this website (the “Site”) and Leads On Demand’ services (together with the Site, the “Services”). “Leads On Demand” includes Leads On Demand, Inc. and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents.
The Services may include, but are not limited to: (1) online advertising services; (2) limited non-exclusive license of Leads On Demand’ proprietary customer relationship management software (the “Proprietary Software”) and certain copyrighted materials; (3) training in the Proprietary Software; and (4) certain support services provided by Leads On Demand at its sole discretion regarding the Proprietary Software.
By using the Services, you agree to these Terms, as updated from time to time in accordance with Section 11 below. Because Leads On Demand provides a wide range of services, we may at times ask you to review and accept supplemental terms that apply to your interaction with a specific product or service. These Terms state that any disputes between you and Leads On Demand must be resolved in arbitration or small claims court.
- Account Security. To use the Services you must (i) be at least eighteen (18) years of age; (ii) have not previously been suspended or removed from the Services; and (iii) register for and use the Service in compliance with any and all applicable laws and regulations.
- Account Registration. Using the Services requires a Leads On Demand account (the “Account”). When you register for your Account, we may ask you to give us certain identifying information about yourself, including but not limited to your email address and other contact information, and to create a user name and password (“Registration Information”). When registering for and maintaining an account, you agree to provide true, accurate, current, and complete information about yourself. You also agree not to impersonate anyone, misrepresent any affiliation with anyone else, use false information, or otherwise conceal your identity from Leads On Demand for any purpose. You are solely responsible for maintaining the confidentiality and security of your Registration Information. For your protection and the protection of other users, we ask you not to share your Registration Information with anyone else. If you do share this information with anyone, we will consider their activities to have been authorized by you. If you have reason to believe that your account is no longer secure, you must immediately notify us.
- Payment. You understand that prior to Leads On Demand providing the Services, you are required to choose a Subscription Plan, enter into a Subscription Agreement, and pay all fees listed in your Subscription Agreement, including an onboarding fee. In the event that you subscribe to Leads On Demand ad placing services, you understand and agree that you are also required to pay a monthly amount (the “Ad Budget”) to be used by Leads On Demand to place internet advertising on your behalf. By starting your Subscription Plan, you authorize us to charge fees per the terms of your Subscription Agreement, and any other charges you may incur in connection with your use of the Services. You will be automatically charged each month, or, in the case of a prepaid plan, per the terms of such plan, for your ongoing use of the Services. In Canada, all prices are payable in CAD (in the United States, all prices are payable in USD) and all payments are non-refundable. You are responsible for paying any applicable taxes. If you fail to pay the full amount due for any or all of the Services, Leads On Demand may, at its sole discretion in accordance with and subject to any applicable law, suspend any or all of the Services. Please carefully review the Billing Policy, which contains detailed information regarding how we charge you for the Services, how we handle payment disputes, your Ad Budget requirements, how to cancel or renew your subscription, and other topics related to payment. In the event that these Terms and the Billing Policy conflict, these Terms control.
- Prohibited Conduct. You agree not to:
- Use the Services for any illegal purpose, or in violation of any local, state, national, or international law;
- Violate or encourage others to violate the rights of third parties, including intellectual property rights;
- Post, upload, or distribute any content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate;
- Interfere in any way with security-related features of the Services;
- Interfere with the operation or any user’s enjoyment of the Services, including by uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code, making unsolicited offers or advertisements to other users, or attempting to collect personal information about users or third parties without their consent;
- Access, monitor or copy any content or information of the Services using any robot, spider, scraper, or other automated means or any manual process for any purpose without Leads On Demand’ express written permission;
- Perform any fraudulent activity, including impersonating any person or entity, claiming false affiliations, accessing the accounts of other users without permission, or falsifying your identity or any information about you, including age or date of birth; or
- Sell or otherwise transfer the access granted herein.
- We have the right at our sole discretion to remove any content posted on our Site or through the Services for any reason. We are not responsible for any delay in or failure to remove such content.
- Third Party Content. The Site may contain links to third party websites and services. Leads On Demand provides such links as a convenience, and does not control or endorse these websites and services. You acknowledge and agree that Leads On Demand has not reviewed the content, advertising, products, services, or other materials that appear on such third party websites or services, and is not responsible for the legality, accuracy, or appropriateness of any such content, and shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such third party websites or services. Certain products, tools, or other types of services made available via the Services are delivered by third party sites and organizations. You hereby acknowledge and consent that Leads On Demand may share information and data about you with third parties that provide those products, tools, or other types of services that are available via the Services.
- Intellectual Property. You are granted a non-exclusive, non-transferable, revocable license to access and use the Services strictly in accordance with these Terms. Using the Services does not give you ownership of any data or intellectual property rights in the Services or the content you access. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale of, create derivative works of, or in any way exploit the software and services that make up the Services other than as expressly authorized herein. You will not upload, post or otherwise make available on the Services any material protected by copyright, trademark or another proprietary right without the express permission of the owner of the copyright, trademark or other proprietary rights. You will not resell or offer for resale any of the Services, or make any unauthorized use of the Services and any protected content. In particular, you will not remove, obscure, or alter any proprietary rights or attribution notices in any content, including any legal notices displayed on, in, or in connection with the Services. We do not grant you any licenses, express or implied, to the intellectual property of Leads On Demand or our licensors except as expressly authorized by these Terms. None of the Leads On Demand Services, or any part of any Leads On Demand Services, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Leads On Demand. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Leads On Demand without express written consent. You may not use any meta tags or any other “hidden text” utilizing Leads On Demand’ name or trademarks without the express written consent of Leads On Demand.
- Imported Leads. You represent that any information related to potential mortgage, buyers and sellers of real estate or mortgage (“Leads”) that you upload, import, or post to the Services was collected and at all times used in compliance with all applicable data privacy and security laws, including with respect to notice and consent requirements. You understand and acknowledge that such Leads may be used by Leads On Demand for any purpose at any time, including after you cease using the Services and/or your subscription terminates.
- User Content. You represent and warrant that you own or otherwise have the right to use any content you post to the Services. If you believe that your content has been used in a way that constitutes copyright infringement, you may contact legal@leadsod.com
- You must provide the following information: an electronic or physical signature of the copyright owner or the person authorized to act on behalf of the copyright owner; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located; your address, telephone number, and email address; a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Leads On Demand has adopted and implements a policy that provides for termination in appropriate circumstances of accounts of users who repeatedly infringe copyright or other intellectual property rights of Leads On Demand or others.
- Indemnification. You agree that you will be personally responsible for your use of the Services, and you agree to defend, indemnify, and hold harmless Leads On Demand from and against any and all claims, liabilities, damages, losses, and expenses (including attorneys’ and accounting fees and costs), arising out of or in any way connected with (i) your access to, use of, or alleged use of the Services; (ii) your violation of the Terms or any applicable law or regulation; (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right; or (iv) any disputes or issues between you and any third party. Leads On Demand reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.
- Term and Termination. If you violate these Terms, your permission to use the Services will automatically and immediately terminate. In addition, Leads On Demand in its sole discretion may suspend or terminate your Account and/or suspend or terminate some or all of your access to the Services at any time, with or without notice to you. After your subscription terminates, information and content previously provided by you will no longer be accessible through your Account, but Leads On Demand may continue to store such information and content, and it may also be stored by third parties to whom it has been transferred through your use of the Services.
- Modification of the Terms. Leads On Demand reserves the right at any time to modify these Terms and to impose new or additional terms or conditions on your use of the Services. Such modifications and additional terms and conditions will be effective immediately upon notice and incorporated into these Terms. We will make reasonable efforts to notify you of any material changes to the Terms, including, but not limited to, by posting a notice to our website or by sending an email to any address you may have provided to us. Your continued use of the Services following notice will be deemed acceptance of any modifications to the Terms.
- Disclaimers of Warranties. The Services are provided “as is” and on an “as available” basis, without warranty or condition of any kind, either express or implied. Although Leads On Demand seeks to maintain safe, secure, accurate, and well-functioning services, we cannot guarantee the continuous operation of or access the Services, and there may at times be inadvertent technical or factual errors or inaccuracies. Leads On Demand specifically (but without limitation) disclaims (i) any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, quiet enjoyment, or non-infringement; and (ii) any warranties arising out of course-of-dealing, usage, or trade. You assume all risk for any/all damages that may result from your use of or access to the Services. Leads On Demand does not guarantee the accuracy of, and disclaims all liability for, any errors or other inaccuracies in the information, content, recommendations, and materials made available through the Services.
- Limitation of Liability. In no event will Leads On Demand be liable to you for personal injury or any incidental, special, consequential, direct, indirect, or punitive damages, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use of or inability to use the Services however caused, regardless of the theory of liability (contract, tort, or otherwise), whether or not Leads On Demand has been informed of the possibility of such damage. Some jurisdictions do not allow the disclaimer of warranties or limitation of liability in certain circumstances. Accordingly, some of the above limitations may not apply to you. In no event shall Leads On Demand’ total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
- Governing Law. These Terms and the relationship between you and Leads On Demand are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Subject to Section 11, which provides that disputes are to be resolved through binding arbitration or small claims court, to the extent that any lawsuit or court proceeding is permitted hereunder, you and Leads On Demand agree to submit to the exclusive personal jurisdiction of the Provincial courts and Federal courts located within the city of Toronto, Hamilton, or Mississauga in the province of Ontario, for the purpose of litigating all such disputes.
- Dispute Resolution by Binding Arbitration. In the interest of resolving disputes between you and Leads On Demand in the most expedient and cost effective manner, you and Leads On Demand agree to resolve disputes through binding arbitration or small claims court instead of in courts of general jurisdiction (“Agreement to Arbitrate”). Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted. You acknowledge and agree that the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that individual party’s claim(s). Any relief awarded cannot affect other users.
- Modification of the Services. Leads On Demand reserves the right to modify or discontinue, temporarily or permanently, some or all of the Services at any time without any notice or further obligation to you. You agree that Leads On Demand will not be liable to you or to any third party for any modification, suspension, or discontinuance of any of the Services.If we do give you notice, it may be provided to you on your monthly statement, by e-mail, or other communication permitted under applicable law. However, if you continue to receive the Services after the change, this will constitute your acceptance of the change.
- Electronic Communications. Visiting this Site or sending emails to Leads On Demand constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
Additional Terms
LOD, referred to as Leads On Demand Inc., is a registered real estate brokerage licensed in Ontario, Canada, under the Real Estate Council of Ontario.
LOD Agent means you are a licensed agent subscribed to the LOD membership on a monthly or annual basis.
LOD Lead referred to as a Leads On Demand lead/deal/closing means the source of the lead was rooted from Leads On Demand Inc. and/or any of its affiliated companies or resources originating from Leads On Demand Inc. advertising efforts such as for example: Google, Facebook, Bing, Yahoo, etc. This will be stated in the Source field, Labels, or in Notes within the lead details page of our CRM.
SG Lead referred to as a Self-Generated lead/deal/closing means the source of the lead was rooted from your own resources originating from your friends, family, sphere of influence or clients generated from your own advertising efforts.
Referral Fee is calculated based on the gross commission received by the brokerage, before brokerage splits, fees or deductions.
Real Leads are leads with a real phone number, email, exclusively yours and are in your desired city. All LOD Leads are “Real Leads” and come with the Real Lead guarantee, or we’ll replace the lead.
Fake Leads are leads with both a fake email address and fake phone number.Half-Fake Leads are leads with either one valid email address (and fake phone number) or valid phone number (and fake email address).
Fake vs. Dead Leads – LOD will accept the return of Fake leads, not dead leads. Fake leads are manually removed from your account on a weekly basis. Leads who have already purchased with another agent is an example of a Dead lead.
Solo (Formerly Platinum) Leads are Leads with a 0% referral fee, and therefore do not come with Bonus Leads. You must close 5 Solo Leads to unlock the Partner Leads plan.
Partner (Formerly Gold) Leads is the Real Lead “Gold-Standard” and are subject to a 20% referral fee to LOD and come with 30 free bonus leads per closing (distributed over 6 months). You must close 5 Partner Leads to unlock the Premium Leads plan.
Premium (Formerly Silver) Leads are Real Leads that come with an Accountability Coach to ensure you stay on top of your calls. Follow our lead protocol (5 calls minimum per lead) to receive leads. You will not receive additional leads until you have caught up on your calls. Silver leads are subject to a 40% referral fee to LOD and come with 60 free bonus leads per closing, distributed over 6 months. Yields the highest ROI out of all LOD plans.
Annual Lead Plans require a commitment of 1-year for a discounted rate of 10% off.
Cancelation Policy on 1-Year Lead plans – Should you cancel within the 12-month commitment period, a claw-back for the 10% savings difference over the term plus a $249 early cancelation fee will be charged. There are no cancellation penalties on Month-to-Month (Pay As You Go) lead plans.
Appointment-Provided Leads are leads where an appointment has been arranged with the lead and are subject to a 50% referral fee.
Commission & Leads Agreement
1. You agree to maintain a minimum annual Contact to Close conversion rate of 1%, as a mandatory requirement to continue to work LOD leads, to be evaluated on an annual basis.
2. You agree to disclose to your brokerages deals department when a deal closing is sourced from LOD stating the referral fee to Leads On Demand Inc. of 20%/40%/50% (accordingly to the LOD lead type) via Trade Record Sheet or a Referral Form submitted prior to the closing date.
3. You agree that the LOD leads (and/or their referrals generated) referral fee remains at 20%/40%/50% (according to the LOD lead type) for 2 years from the first transaction closing date (Incl. purchase/listing deals, Excl. leases), regardless of the amount of transactions the lead closes within the 2-year period. After 2 years from the first transaction, there is no referral fee owing to Leads On Demand Inc. and you may retain 100% of the commission (subject to your brokerage split)
4. You agree for each LOD lead closing (Excluding leases) you will receive bonus leads at no extra cost for each LOD lead you close. i.e. Receive 60 leads for each Premium (Formerly Silver) closing and 30 leads for each Partner (formerly Gold) closing. Leads are distributed over a 6-month period. Lead credits never expire.
5. You acknowledge that LOD lease or lease listing lead closings, there is no requirement for referral fees owing to Leads On Demand Inc. you can optionally retain 100% of the commission (subject to your brokerage split) and therefore will not receive bonus leads for these closings. Should you wish to pay LOD a 20% referral fee, you will receive 5 bonus leads in exchange.
6. You agree to give LOD permission to communicate with your brokerage’s accounting/deals admin department for the purpose of LOD closings and referral fees. (If applicable.)
7. You agree to obtain exclusive rights to LOD leads for a lifetime period, as long as you are an LOD agent. Upon termination, exporting SG leads is permitted, you are not permitted to export LOD leads, thereafter LOD retains exclusive rights to all LOD leads and referrals generated from the LOD lead. LOD is entitled to the referral fee commission agreed upon in this agreement, even if you are not an LOD agent.
8. You agree not to sell, refer or distribute LOD leads to LOD agents or any individual or 3rd party outside of Leads On Demand Inc. and is strictly prohibited at any time, during or after termination with LOD.
9. You agree that failure to satisfy any of the above LOD Terms of Service, Leads On Demand Inc. has the right to withdraw you from our leads program. Any fees and/or commissions payable to LOD accumulate interest of 28% APR beginning from the closing date and a 30% legal/collection agency fee will be accumulated to the total commissions plus any outstanding fees owed, which includes but is not limited to leads & marketing purchases outstanding.